by Angie Bamgbose
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13 May 2021
There is little research exploring how humanitarian workers are supported to overcome the negative impact of workplace bullying and harassment (Shale, 2018, Equal Opportunities Commission, 2020) and none found on coaching as a tool to do so. My MSc Coaching and Mentoring dissertation started to address this lack of research. Scale of bullying and harassment Organisational reviews give an indication of the scale of workplace bullying and harassment in the humanitarian and development sectors: Save the Children: 28% of staff experienced bullying or discrimination and 15% harassment in the past three years (Shale 2018). UNAIDS (2018) staff survey: 58% of staff experienced ill-treatment; 64% discrimination; and 43% abuse of authority. Oxfam: one third of staff witnessed bullying, discrimination or abuse of power. Some partner staff also experienced bullying by Oxfam staff (Independent Commission, 2019b). The staff wellbeing review by Amnesty International found a “toxic” culture (Konterra Group, 2019, p.5) where bullying and public humiliation was a “management tool” (Konterra Group, 2019, p30). In Save the Children “a level of incivility … had a detrimental impact on the charity and staff” (Charity Commission, 2020, p.24) and staff experienced, but did not report, bullying, harassment or workplace incivility (Shale, 2018). Oxfam Independent Commission (2019b), UNAIDS (2018) and UNICEF (2019) independent reviews also found broken organisational cultures which failed to prevent or address workplace bullying and harassment. Impact on well-being As a result, staff in all agencies reported stress, frustration, demotivation, demoralisation, fear and a lack of trust (Charity Commission, 2020; Konterra Group, 2019; Independent Commission 2019b; Shale 2018; UNAIDS, 2018; UNICEF 2019). 39% of Amnesty staff attributed mental or physical health concerns to working there including “stress, burnout, anxiety, depression, exhaustion, headaches, insomnia, back problems, panic attacks, and feeling alone.” (Konterra Group, 2019, p.17). Amnesty International counselling resources failed to meet the needs of staff. Wellbeing activities including leadership development, peer support, resilience education, independent whistleblowing and a dignity advisor were reportedly insufficient, “ad hoc, reactive, and piecemeal” (Konterra Group 2019, p.20). In UNICEF (2019) the only support for complainants was protection from retaliation. In Oxfam the prevention and response to workplace bullying and harassment was “deficient” (Independent Commission, 2019b, p.3). Neither the Charity Commission (2020), Shale (2018) nor UNAIDS (2018) reviews discussed employee support. Moving forward, Shale (2018) and Konterra Group (2019) recommend strategies to change organisational cultures and implement “a comprehensive and systematic approach to staff wellbeing” (Konterra Group 2019 p.41). Only the Konterra Group (2019) offers coaching as part of the solution; it recommends Amnesty coaches managers to support team members in psychological distress and identify and tackle their own work-related challenges. Coaching for those who have experienced stress or workplace bullying and harassment is not available. All cited reports recommended improved governance, leadership, management development (including HR), policies and processes including reporting and redressal. No recommendations were made to support staff affected by bullying, despite the reported impacts of workplace bullying and harassment (Charity Commission, 2020; Konterra Group 2019; Shale, 2018; UNAIDS, 2018; UNICEF, 2019). Coaching as a support I provided three humanitarian workers five sessions of coaching using a mix of narrative approaches, transactional analysis, action-focussed and person-centred practices. One month after the final coaching session, semi-structured interviews were conducted to reflect on the coaching. They reported the following changes: LT Better able to identify what was in her own interests and manage stress. It should be noted that the stress management was also helped by the slower pace of life imposed by the restrictions of lockdown. The coaching changed the way that LT feels about herself, reporting increased confidence, reduced comparison of self to others and has been reminded of the things that are important to her. MA Better able to reflect on, and appreciate, her own skills. Better able to confront the bullies. MA felt guided by the coach but recognised that the changes were her own, “You asked the questions and I will be coming with answers by myself. You are guiding me. I did all these things by myself.” The coaching exceeded the objectives to address wellbeing in personal as well as professional life. GC Understood the bullying, why it was affecting her and how to deal with it. Without coaching she thought she would have left the job, and maybe the sector entirely. The decision to stay was based on what she wanted and not in reaction to the bullying. Helped define better who she is and why she does things. Helped to build confidence, to speak to her supervisor about a bully and support others who were also being bullied. Was able to manage a stressful situation (bullying and inability to leave country due to COVID-19). Physical health improved, better sleep pattern and slowed heart rate. “I’m in a place where it does not affect me as much as it could have and for me, it’s a win.” Conclusions Coaching supported three humanitarian workers who had experienced workplace bullying and harassment to increase their confidence, optimism and sense of self. To understand the extent to which transformations are sustained and intertwined to identities, longer-term follow up is needed. Nonetheless, within the timeframe of the study, coaching supported LT, AM and GC to differing degrees to overcome the negative impact of bullying. In the words of GC “We did it!” Contact me if you would like to discuss how you may benefit from coaching. Bibliography Charity Commission for England and Wales (2020) Statement of the results of an inquiry, The Save the Children Fund (Save the Children UK). Available here Equal Opportunities Commission (2020) Bullying in the workplace. Available here Independent Commission on Sexual Misconduct, Accountability and Culture Change (2019b) Final report independent commission on sexual misconduct, accountability and culture June 2019. Available here Konterra Group (2019) Amnesty International- Staff wellbeing review. Available here Shale, S (2018) The independent review of workplace culture at Save the Children UK; Final report 28th October 2018. Save the Children. Available here UNAIDS (2018) Report on the work of the independent expert panel on prevention of and response to harassment, including sexual harassment; bullying and abuse of power at UNAIDS Secretariat. Available here UNICEF (2019) Report of the independent task force on workplace gender-discrimination, sexual harassment, harassment and abuse of authority May 2019. Available here